Delivery

SHIPMENTS 

Shipping costs are charged to the customer and are calculated based on the weight (the greater of volumetric weight and actual weight) and the destination of the order.

The total amount of the order including shipping costs will be visible before proceeding with the confirmation of the purchase and with the conclusion of the contract, as required by Art. 52 of the Consumer Code.

Delivery times to the courier vary according to the payment method chosen and the availability of the products. If the selected products are all already available in stock:

• Paypal and Postepay charge provide for the delivery of the shipment to the courier on the working day immediately following that of payment.
• For cash on delivery payment, the shipment will depart the working day following the order confirmation.
• For payment by bank transfer, the shipment will depart the working day following the actual crediting of the transfer to our current account.
• For payment by credit card, the shipment will start the working day following the verification of authenticity aimed at ascertaining the ownership of the card itself, provided that it is successful.

Orders will be processed only with fully available goods. If any ordered product is not available Dream Bikes di Mauro Dipaola will notify the Customer of the supply times.

If the customer wishes to receive the available goods immediately and postpone the delivery of the items not available or booked for a later time, he / she must opt ​​for the double shipment, indicating the will in the order notes, with a clear charge for the double shipment.

To guarantee a fast and safe delivery, it is necessary to indicate the destination address as accurately as possible, where the customer or his representative is present on a continuous basis and can be reached by telephone for any contact by the courier or our service. assistance.

It is therefore important to carefully check the correctness of the shipping and contact data entered during the order phase and to provide the complete address of information useful for delivery, such as Stair, Internal, Intercom, etc ... and a telephone number.

The order will not be processed if the required fields are not correctly filled in.

Dream Bikes di Mauro Dipaola is not responsible for any delays and / or non-deliveries caused by incomplete or inadequately provided addresses when ordering.

By filling out the personal data sheet in the registration procedure necessary to activate the process for the execution of this contract and the related further communications, the consumer and / or customer authorizes Dream Bikes di Mauro Dipaola to communicate the non-sensitive personal data ( residence, telephone number) to trusted couriers and / or shippers used for the delivery of purchased goods in order to allow the procedures necessary for their delivery.

We do not make shipments in storage or at post office boxes, fairs, port warehouses, prisons, hospitals and military bases.

No deliveries are made to the floor, the goods will be delivered to the street level.

The couriers used normally do not make preventive phone calls nor manage requests for shipments at particular or estimated times.

NATIONAL SHIPMENTS (ITALY)

Shipments made within the Italian territory are carried out exclusively through the use of GLS and DHL carriers. Average delivery times are around 24h for the regional capitals, 24-48h for the province and 72h for shipments to Calabria, Sicily and Sardinia.

Delivery times other than those indicated above may be provided for some disadvantaged or peripheral locations for which additional costs may be required.

All deliveries are made on working days, therefore from Monday to Friday inclusive, excluding holidays, these times are therefore counted accordingly starting from the moment in which Dream Bikes di Mauro Dipaola entrusts the shipment to the carrier, and are to be considered indicative and subject to various variables / unforeseen events such as staff strikes, adverse weather conditions, periods of high workload (Christmas holidays, etc.).

Dream Bikes di Mauro Dipaola therefore cannot be held responsible for any delay with respect to the average times indicated.

Once the package has been sent, Dream Bikes di Mauro Dipaola will provide the customer with the tracking code via a dedicated e-mail (sent to the registration address on dream-bikes.it), which will allow you to monitor the shipment online on the website of the GLS courier ( https://www.gls-italy.com/it/servizi-per-destinatari/ricerca-spedizione/ ) or DHL courier (https://www.dhl.com/it-it/home/tracciabilita.html)

The tracking service is usually available from the next business day after shipment.

The tracking code will also allow the customer to interact directly with the carrier in case of any problems related to the delivery.

The tracking code can also be consulted in your personal area on the website www.dream-bikes.it with reference to the order in question.

In case of missed delivery due to a customer not present, we will proceed according to the non-delivery procedure: the courier, after the first empty passage, will retry delivery in the following two working days.

In the event of further unavailability, the order will be redirected to the nearest carrier's branch (GLS or DHL) and it will therefore be the customer's responsibility to monitor the shipment and quickly contact the competent branch to arrange the collection / delivery. of the package before it is placed in storage.

From the moment the carrier (GLS or DHL) opens the storage procedure Dream Bikes di Mauro Dipaola will release the shipment, the order will be canceled, and the ordered goods will be returned to our warehouse. Dream Bikes di Mauro Dipaola will refund the order by deducting from the total collected an amount equal to double the shipping costs incurred (therefore also counting the cost of shipping for the return of the goods to our office) and € 10.00 per title penalty and reimbursement for storage costs incurred. The reimbursement of the residual amount will be made exclusively by bank transfer, so the customer must notify us of their bank details (IBAN and current account holder). It will also be faculty of Dream Bikes di Mauro Dipaola to exclude the customer from any future reorders.

DHL, through the "On Demand delivery" service, offers the Customer greater flexibility in arranging delivery with the possibility of changing any address or delivery day (https://delivery.dhl.com/prg/on-demand-delivery.xhtml?ctrycode=IT)

Dream Bikes di Mauro Dipaola adopts a packaging service of the highest quality and safety using the best materials with adhesive tapes and security labels customized with your logo in such a way as to make clear any attempt to tamper with the package. The packaging we use is specially designed to provide maximum reliability and safety during the delicate transport phase.

Since the packaging is 100% recyclable, we invite you to send it to separate collection, so that it can be reused to produce new ones and have a lower environmental impact.

Upon receipt of the package, the Customer is invited to check that the package is intact and not damaged: any disputes must be reported to the courier indicating on the waybill that you sign for collection, the words "Withdrawn subject to control" and the reason of the reserve.

This allows you to protect yourself if any type of anomaly is found after opening the package. Only in the latter case will it be necessary to report the incident by fax to the local courier office and for information to Dream Bikes di Mauro Dipaola at the email address : info@dream-bikes.it.

In particularly serious cases, Dream Bikes di Mauro Dipaola may request the complete return of the product received in order to be able to claim against the shipper. otherwise, the package is considered delivered correctly and once the courier's document has been signed, the Customer will not be able to make any objection about the external characteristics of what has been delivered.

The consumer and / or customer from the moment in which he receives the damaged goods or requests their return to the carrier has direct and exclusive action against the carrier itself.

The customer is also liable for the delay in delivering the goods to the recipient. Dream Bikes di Mauro Dipaola, in such cases, must be considered exempt from any liability for loss or damage (damage) to the goods from the moment in which the same is delivered without reservation to the carrier for transport.

In the event of partial loss or damage not recognizable at the time of delivery, the consumer and / or customer must report the damage just known to the carrier, under penalty of forfeiture, and no later than seven calendar days from receipt by registered letter with return receipt ( art. 1698 of the Consumer Code).

By law, the goods always travel at the risk and peril of the recipient, after the goods are entrusted to the courier, Dream Bikes di Mauro Dipaola cannot be held responsible for any loss, damage, incorrect or non-delivery caused by events or causes of force majeure. or fortuitous event.

In case of damage suffered during transport, the carrier issues a refund based on the weight of the package which in the case of the products we deal with has almost a symbolic value. It is therefore always advisable, at the time of order confirmation, to provide shipping insurance which is available as an option for all shipping and payment methods chosen.

In the event of damage to the goods by the carrier, Dream Bikes di Mauro Dipaola will take care of the free reimbursement procedure which can only be started after receiving the damaged goods.

However, it is always advisable to insure the shipment and the consumer and / or customer has the possibility to do so through an accessory service that provides for an additional cost (available only for shipments by GLS express courier) which can be selected during the order checkout phase. The insurance has a maximum coverage limit of € 1500.00, beyond this value the goods are not insurable.

For those who need to ensure an higher value, it is possible by shipping with DHL courier after contacting us for a quote and instructions on creating the order with this accessory service.

INTERNATIONAL SHIPMENTS (OUTSIDE ITALY)

Shipments made outside the Italian territory are managed by Dream Bikes di Mauro Dipaola through two carriers who in turn offer both an express air service all over the world and a cheaper ground service reserved only for Europe. These services allow a global coverage of the network and offer, where possible, a choice based on the customer's needs and the type of shipment.

DHL Express Courier Shipments 

The International Air Shipping service through the DHL Express Courier is called "Worldwide Express" is a very fast premium service that covers over 200 countries around the world. Therefore, if the shipping option with DHL Worldwide Express is not selectable, it means that the country of destination is not included among those covered by this service or among those to which we do not ship.

This is an express service that has average delivery times of approximately 1-2 working days for shipments destined within the European Community and approximately 1-5 working days for shipments destined outside the European Community. These times, as well as to be considered indicative, are always counted starting from the working day following that of the shipment and do not count any additional times for customs procedures envisaged for countries outside the European Community.

The international overland shipping service through the DHL Express Courier is called "Economy Select" and is a truck service that covers the European territory by offering lower delivery costs at a lower speed, approximately 2-4 days. depending on the destination.

Both services are fully traceable via the DHL website (https://www.dhl.com/it-en/home/tracking.html)

For delivery, someone must always be present at the delivery address in order to collect the package and sign the delivery receipt. In case of absence of the recipient, a notice is usually left through which the recipient can then collect the package at the competent DHL office. The methods of managing stocks vary from country to country and Dream Bikes di Mauro Dipaola cannot be held responsible for any additional storage costs which are therefore to be considered fully charged to the recipient.

Shipments by DHL courier do not basically provide the possibility of insuring the goods, for high value goods it is possible to request optional insurance, in this case contact us for a quote and the necessary instructions to complete the order with insurance .

GLS Express Courier Shipments 

The International Air Shipping service through the GLS Express Courier called "Express Worldwide" generally uses the same DHL service but with different costs and often longer times due to subcontracting.

The international overland shipping service through the GLS express courier is called "Parcel" and is a truck service valid for some European countries. Therefore, if the shipping option with GLS Parcel Express Courier is not selectable, it means that the country of destination is not included among those covered by this service.

This is a service that has an average delivery time of around 48-72 h. These times, as well as to be considered indicative, are always counted starting from the working day following that of the shipment.

This is a fully traceable service via the GLS website (https://www.gls-italy.com/it/home/servizi-per-i-destinatari?Itemid=165)

The delivery of the package generally takes place via the DHL courier, so someone must always be present at the delivery address to be able to collect the package and sign the delivery receipt. In case of absence of the recipient, a notice is usually left through which the recipient can then collect the package at the competent DHL office. The methods of managing stocks vary from country to country and Dream Bikes di Mauro Dipaola cannot be held responsible for any additional storage costs which are therefore to be considered fully charged to the recipient.

Shipments to countries outside the European Community may be subject to customs duties and charges depending on the destination countries. These charges are to be considered fully charged to the recipient and are in no way included in the cost of the shipment or of the purchased material. The recipient will then have to pay them according to the provisions established in their country (generally they are paid directly at the time of delivery). For this reason, at least one copy of the sales invoice is always attached to the outside of the package and, given the strict European regulations on the subject, Dream Bikes di Mauro Dipaola is absolutely unable to alter or modify the declared value of the goods in order to the total or partial avoidance of customs duties due.

Upon receipt of the package, the Customer is invited to check that the package is intact and not damaged: any disputes must be reported to the courier indicating on the waybill that you sign for collection, the words "Withdrawn subject to control" and the reason of the reserve.

This allows you to protect yourself if any type of anomaly is found after opening the package. Only in the latter case will it be necessary to report the incident via fax to the local courier office and for information to Dream Bikes di Mauro Dipaola at the e-mail address : info@dream-bikes.it

In particularly serious cases, Dream Bikes di Mauro Dipaola may request the complete return of the product received in order to be able to claim against the shipper. Otherwise, the package is considered delivered correctly and once the courier's document has been signed, the Customer will not be able to make any objection about the external characteristics of what has been delivered.

The consumer and / or customer from the moment in which he receives the damaged goods or requests their return to the carrier has direct and exclusive action against the carrier itself. The latter is also liable for the delay in delivering the goods to the recipient. Dream Bikes di Mauro Dipaola, in such cases, must be considered exempt from any liability for loss or damage (damage) to the goods from the moment in which the same is delivered without reservation to the carrier for transport.

In the event of partial loss or damage not recognizable at the time of delivery, the consumer and / or customer must report the damage just known to the carrier, under penalty of forfeiture, and no later than seven calendar days from receipt by registered letter with return receipt ( art. 1698 of the Consumer Code).

By law, the goods always travel at the risk and peril of the recipient, after the goods are entrusted to the courier, Dream Bikes di Mauro Dipaola cannot be held responsible for any loss, damage, incorrect or non-delivery caused by events or causes of force majeure. or fortuitous event.

In case of damage suffered during transport, the carrier issues a refund based on the weight of the package which in the case of the products we deal with has almost a symbolic value. It is therefore always advisable, at the time of order confirmation, to provide shipping insurance which is available as an option for all shipping and payment methods chosen.

In the event of damage to the goods by the carrier, Dream Bikes di Mauro Dipaola will take care of the free reimbursement procedure which can only be started after receiving the damaged goods.

Shipping insurance is always advisable where possible, ie for the "Parcel" service. The "Express Worldwide" service does not provide for the possibility of insuring shipping even if this option is selectable at checkout. If you want to ensure a direct shipment outside the European Community it is possible to do so only with DHL courier, we recommend that you contact us before completing each order in order to receive adequate assistance with quotes and instructions on the matter.

INTERNATIONAL SHIPMENTS (UNITED KINGDOM UK)

Due to the problems introduced by Brexit, Dream Bikes di Mauro Dipaola reserves the right to fulfill orders destined for the United Kingdom (UK) only for amounts exceeding 165 euros (net value of the goods excluding taxes and shipping costs). Orders of lesser value will not be accepted or otherwise permitted by the system.

Since the United Kingdom is now outside the European community, Italian / European taxes will not be applied to the sale, the Customer will be responsible for paying the taxes due in his country of residence at the time of customs clearance of the goods.

Shipments to the United Kingdom are made exclusively by DHL express courier through the "Economy Select" and "Worldwide Express" services for which the rules and conditions relating to International Shipments mentioned above always apply.